Submission for World e-Parliament Conference 2008 25 – 26 November, 2008 // Brussels To one of the following themes:
1. Organizational Challenges, Staffing and Staff Development or
2. Websites for parliament, committees and members or
3. IT infrastructure in parliaments

By Penjira Kanthawongs, Ph.D. Business Computer Department, School of Business Administration Bangkok University, Rama IV Rd., Klong-Toey, Bangkok 10110 Thailand Email: penjira.k@bu.ac.th, penjira@truemail.co.th

Abstract:
Since the implementation of e-Parliament systems are complex especially for a lower-income country such as Thailand, this paper presents four critical success factors including trust, usefulness, word of mouth, and strategic use of IT – networking of e-Parliament systems to enhance user engagement of the Thai Parliament. Scope of the study, related theories, conceptual framework development, methodology, results and discussion, and implications for theories and practitioners are stated.